Shipping & Delivery
1. Processing Time
All orders are processed within 1-2 business days. Processing time does not include weekends or holidays.
2. Shipping Time
Shipping time varies by destination and chosen shipping method:
- Domestic Standard Shipping: 3-7 business days
- International Standard Shipping: 7-21 business days
- International Expedited Shipping: 3-7 business days
Please note that the above shipping times are estimates. Actual delivery times may vary due to customs inspections, shipping delays, and other unforeseen factors.
3. Shipping Costs
Shipping costs are calculated based on the weight, volume, and destination of the order and will be displayed at checkout. Some regions may qualify for free standard shipping; please refer to our website for the latest promotional information.
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your order on our website or the carrier’s website.
5. Customs and Duties
For international orders, import duties, taxes, and other customs fees are the responsibility of the recipient. These fees vary by country or region. We recommend contacting your local customs office for more information before placing an order.
6. Address Changes
Address information cannot be changed once the order has been confirmed. Please ensure you check your shipping address carefully before placing your order. If you need to make a change, contact our customer service team as soon as possible, and we will do our best to assist you.
7. Undelivered or Lost Packages
If your order has not arrived within the estimated delivery time, please contact our customer service team. We will assist you in tracking your package. If your package is confirmed lost, we will arrange for a replacement or refund based on the situation.
8. Customer Service
If you have any questions or special requests, please contact our customer service team:
Email: customerservice@goesmo.com
Hours: Monday to Friday, 9:00 AM - 6:00 PM